FAQ

How Can We Help?

We've gathered answers to our most common questions right here. If you can't find what you're looking for, please don't hesitate to reach out to us.

Ordering & Shipping

How long will my order take to arrive?

Our delivery time is: Processing 1-2 business days; transit 3-5 business days; total 4-7 business days for orders within the contiguous US.

What is the cost of shipping?

We offer a free shipping for all orders to the contiguous United States. 

How can I track my order?

Once your order ships, we will send you a confirmation email with a tracking number. Please allow up to 24 hours for the tracking to become active in the carrier's system.

Do you ship internationally?

Currently, we only ship to addresses within the United States. We hope to expand to more locations in the future!

Returns & Exchanges

What is your return policy?

We offer a 30-day return window from the date your order is delivered. To be eligible, items must be in new, unused condition with all original packaging. For more details, please see our full Return & Refund Policy.

How do I start a return?

To start a return, simply email our support team at support@aerisaustin.com with your order number and the reason for the return. We'll guide you through the next steps.

Who pays for return shipping?

We do! We want your experience to be simple and worry-free. We cover all return shipping costs for eligible returns. When you start a return with our team, we will provide you with a prepaid shipping label.

Products & Our Brand

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own that fits you well.

What is the philosophy behind Aeris Austin?

Aeris Austin was founded on the idea of finding clarity and confidence in simplicity. We carefully and passionately present modern, versatile essential apparel for men and women that form the foundation of a thoughtful wardrobe, inspired by the authentic and creative spirit of Austin, Texas.

Still Have Questions?

Our team is here to help. Reach out to us, and we'll get back to you within 1-2 business days.

Email: support@aerisaustin.com

Phone: + 1-888-821-1676